Shipping Policy and Shipping Methods
Shipping costs with PepMelon
The shipping costs stated here apply exclusively to individual orders. At the time of ordering, the exact shipping costs will be calculated based on the recipient’s exact address before payment.
Delivery is handled by Deustche Post and in some cases DPD.
Delivery cost includes:
- the fee set by the transport company based on shipping address
- recycled paper delivery bag
- go green cost - 0,01 €/Germany, 0,20 € internationally
- delivery preparation fee 0,75 € - includes: labour charge + materials and printing costs for shipping label and custom clearance documents, invoices.
Delivery and shipping costs by zones
All products are subject to the costs shown in the table, including VAT inside EU, without VAT all other coutnries.
|Base Rate per order||Shipping Days|
|Zone 1 EU||7,49 €||2-4|
|Zone 1 Non-EU||7,59 €||2-4|
|Zone 2 EU /Non-EU||7,99 €||3-6|
|Zone 3 EU||6,93 €||4-8|
|Zone 3 Non-EU||7,99 €||6-12|
|Zone 4||8,29 €||7-12|
|Zone 5||7,24 €||6-12|
|Zone 6||8,69 €||10-15|
|Zone 1 – EU||Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic|
|Zone 1 – non EU||Liechtenstein, Switzerland|
|Zone 2 – EU / non EU||Andorra, Great Britain, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City|
|Zone 3 – EU||Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania|
|Zone 3 – non EU||Albania, Belarus, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Northern Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine|
|Zone 4 – non EU||Algeria, Egypt, Georgia, Israel, Lebanon, Libya, Morocco, Russian Federation, Syria, Tunisia, Turkey|
Zone 5 – non EU
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, China ( Republic )1, India, Indonesia, Iraq, Iran, Japan, Yemen, Jordan, Cambodia, Canada, Kazakhstan, Qatar, Kyrgyzstan, Kuwait, Laos, Malaysia , Maldives, Mexico, Mongolia, Myanmar, Nepal, North Korea, Oman, East Timor, Pakistan, Papua New Guinea, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkmenistan, USA, Uzbekistan, Ver . Arab Emirates, Vietnam
|Zone 6 – non EU||Rest of the world|
Craft Kits and Toys shipping availability depends on country custom clearance and import rules.
Depending on the country of destination, import duties may apply (e.g. customs duties).
If you don’t see shipping rates at checkout, or the system says we do not deliver on that address, contact us by e-mail at firstname.lastname@example.org to get shipping cost offer based on the address.
Returns & Exchange
Contact us by e-mail: email@example.com within: 14 days after delivery.
Send returns to PepMelon Eva Puskas, Hailfinger Str. 9/3, 71149 Bondorf within: 30 days after delivery.
Please contact us if you have any problem with your order.
Terms of return
In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be provided for:
1. the supply of goods made according to the specifications of the consumer or clearly tailored to him;
2. sealed goods that have been unsealed after delivery and are therefore not suitable for return for reasons of health protection or hygiene,
Therefore, we reserve the right to refuse returns at our discretion.
This applies especially to underwear, swimwear and bikinis! But for all made to order products.
If the problem is due to a product defect, an exchange is possible.
Buyers bear the shipping costs for returns. If the item is not returned in its original condition, the buyer is responsible for any loss of value.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).
To: PepMelon Eva Puskas, Hailfinger Str. 9/3, 71149 Bondorf, Germany, Mail: firstname.lastname@example.org
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.