Shipping Policy and Shipping Methods
Shipping costs with PepMelon
The shipping costs stated here apply exclusively to individual orders. At the time of ordering, the exact shipping costs will be calculated based on the recipient’s exact address before payment.
Delivery and shipping costs in detail
All products are subject to the costs shown in the table, including VAT.
|Rate per order||Shipping Days|
|European Union||7,99 €||2-4|
|Andorra, Iceland, Liechtenstein, Norway, Switzerland||9,59 €||2-4|
|Japan, Serbia, Turkey, United Kingdom||9,59 €||3-6|
|Israel, Newzealand||9,59 €||4-8|
|Honkong, Taiwan, Thailand||9,59 €||6-12|
|Korea republic, Malaysia, Russia, Singapur||9,59 €||8-16|
|Canada, USA||17,10 €||3-5|
Deliveries to EU countries:
Delivery within 2-5 working days.
We are shipping to: Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Deliveries to other countries world wide (not EU):
Delivery within 5-16 working days.
We are shipping to: Albania, Andorra, Angola, Argentina, Australia, Barbados, Belarus, Brazil, Burkina Faso, Cambodia, Cameroon, Canada, China (PR), Cyprus (northern part), Egypt, Gibraltar, Hong Kong, Iceland, Israel, Japan, Kazakhstan, Korea, Republic of (South Korea), Liechtenstein, Malaysia, Micronesia (USA), New Zealand, Norway, Oman, Puerto Rico (USA), Russian Federation, Serbia, Singapore, Swaziland, Switzerland, Thailand, Trinidad and Tobago, Turkey, United Arab Emirates, USA.
Craft Kits and Toys shipping availability depends on country custom clearance and import rules.
Depending on the country of destination, import duties may apply (e.g. customs duties).
If you don’t see shipping rates at checkout, or the system says we do not deliver on that address, contact us by e-mail at firstname.lastname@example.org to get shipping cost offer based on the address.
Returns & Exchange
Contact us by e-mail: email@example.com within: 14 days after delivery.
Send returns to PepMelon Eva Puskas, Hailfinger Str. 9/3, 71149 Bondorf within: 30 days after delivery.
Please contact us if you have any problem with your order.
Terms of return
Buyers bear the shipping costs for returns. If the item is not returned in its original condition, the buyer is responsible for any loss of value.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back).
To: PepMelon Eva Puskas, Hailfinger Str. 9/3, 71149 Bondorf, Germany, Mail: firstname.lastname@example.org
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.
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